Welcome to RIZ ECU. We respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our digital ECU files, or requesting our online ECU tuning services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and when it may be shared with third parties. By using our website or services, you acknowledge the practices described in this policy.

1. Information We Collect

When you use our website or place an order, we may collect information that is necessary to provide our products and services.

This may include:

• Full name
• Email address
• Phone or WhatsApp number
• Billing and payment-related information
• Vehicle make and model
• Vehicle year and engine information
• ECU serial number and ECU details
• Original ECU files or other files submitted for tuning
• Order and transaction information
• Messages and information submitted through our contact forms
• Information related to your use of our website

We may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and general website usage data.

2. Cookies

RIZ ECU may use cookies and similar technologies to improve website functionality and provide a better browsing experience.

Cookies may help us remember your preferences, understand how visitors use our website, maintain shopping cart functionality, and improve our website and services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

3. How We Use Your Information

We may use the information we collect to:

• Process and manage your orders
• Deliver purchased digital ECU files
• Provide online ECU tuning and modification services
• Communicate with you regarding your order
• Respond to customer support requests
• Verify vehicle and ECU information
• Process payments and related transactions
• Improve our website, products, and services
• Prevent fraudulent or unauthorized activity
• Maintain website security
• Send promotional emails or updates where you have provided appropriate consent

We only collect and use information that is reasonably necessary for these purposes.

4. ECU Files and Technical Information

When you request an ECU tuning service, you may provide us with original ECU files, modified files, ECU identification numbers, vehicle information, or other technical data.

This information may be used by RIZ ECU to identify your requirements, process your requested service, create or modify the applicable ECU file, and provide technical support.

We treat customer-submitted technical information as confidential and do not publicly publish customer files or vehicle information.

5. Payment Information

When you purchase products or services through our website, payments may be processed through third-party payment providers.

RIZ ECU does not need to store your complete payment card details when these details are processed directly by the relevant payment provider.

Payment providers may collect and process information according to their own privacy policies and security practices.

6. Sharing Your Information

We do not sell or rent your personal information to third parties.

However, certain information may be shared with trusted service providers when necessary to operate our website and provide services to you.

These may include:

• Payment processing providers
• Website hosting and technical service providers
• Email and communication services
• Website analytics providers
• Delivery or digital file management services
• Professional service providers where reasonably necessary

These providers are expected to handle information appropriately and only for the purposes for which it is provided.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online platform, or method of transmitting information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We may retain personal and order-related information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

The length of time information is retained may depend on the type of information and the reason it was collected.

9. Marketing Communications

If you choose to receive marketing communications from us, we may send you information about new products, ECU services, offers, or other relevant updates.

You can unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Service-related communications, such as order confirmations and important account or transaction information, may still be sent when necessary.

10. Third-Party Websites

Our website may contain links to external websites or third-party services.

RIZ ECU is not responsible for the privacy practices, content, or security of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing them with your personal information.

11. Children’s Privacy

Our website and services are not intentionally designed to collect personal information from children.

If we become aware that personal information has been submitted by a child without appropriate authorization, we may take reasonable steps to remove that information from our systems.

12. Your Privacy Choices

Depending on applicable laws, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information we hold about you.

If you would like to make a privacy-related request, please contact us using the details provided below.

13. Changes to This Privacy Policy

RIZ ECU may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements.

When changes are made, the updated version will be published on this page along with the revised Last Updated date.

We recommend checking this page periodically for the latest information about our privacy practices.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact RIZ ECU through our Contact Us page.

RIZ ECU
Professional ECU Files & Tuning Solutions

Your privacy and trust are important to us, and we are committed to handling your information responsibly.